​Services

• Customer Service:
• Updating customer contact
• information Reminder letters
• Cover continuity checks
• First phone action
• Administrative and Legal Pursuit:
• Amicable collection action on the phone. 
• Home visit to make a protocol.
• Contact Center Service consultancy
• Technology and Infrastructure Support
• Analysis and Reporting
• Voice and Speech Technology
• Quality management

​Support

• ​Organization:
  Putting activities into processes to reorganize companies' current collection actions within the framework of operational cash flow, constraints, opportunities, organizational and legal controls, within the framework of quick gain and corporate objectives.
  
• Operation, methodology:
  Design, installation and use of segmentation tools in strategies and collection actions.
  
• Consultancy:
  Monitoring business results and providing expert support in continuous update meetings for strategy development.
  

Utılıty

• Taking timely and effective collection actions as a result of detailed analysis of the credit portfolio
  
• Effective customer service actions that protect the debtor-customer relationship
  
• Strategies that are flexible and customized to customer needs
  
• Reducing the workload and operational costs exceeding the customer's working day
  
• Rising collection amounts
  
• Continuous monitoring of processes and identification of improvement areas with periodic reports and control systems
  
• Enriching customer data
  

​Who are we?

​​RECOM Receivables Management has been providing services to banks, financial institutions and various businesses at all stages of receivables follow-up, customer service, legal follow-up, administrative follow-up, early delayed follow-up, reminder call for more than 15 years.
RECOM Receivable Management offers an innovative receivables management approach that implements different collection actions customized to different debtor profiles. By analyzing the portfolio to be followed in detail, it not only divides the debtors into segments to which activities such as approach, speed, transportation frequency, action type are assigned, but also assigns the receivables collection specialist who will provide the highest efficiency to the debtor segments in question. RECOM Receivable Management enriches the system data of debtors that cannot be reached as a result of the portfolio study. It also facilitates subsequent access for the companies it serves. It also ensures to keep the collection performance at the highest level with the effective measurement and reward system implemented by its tracking experts. As a result of the combination of continuous investment in innovative infrastructures and technologies with international sector experience, RECOM Receivables Management can always offer market-specific innovative solutions to its customers with the most effective infrastructure.
RECOM Receivables Management provides services within the framework of ISO 27001, ISO 9001, ISO 10002, EN 15838 quality standards.