​​Analysis and Reporting

Reporting Infrastructure
Business results and KPI indicators that are important for the customer are shared with the customer at specified periodic times via the desired method (mail, SMS, sftp, etc.), and the data regarding the actions to be taken are tracked and monitored by the customer. Customer feedback is evaluated and quickly transferred as input to business processes.
With voice and speech analysis technology, each call is transcribed into text and reports are prepared and shared according to the filters determined by both the customer and the institution.
Production data is periodically reported to both our corporate customers and the personnel involved in the projects via Genesys Interactive Intelligence, which is used as the switchboard infrastructure.

Analysis Infrastructure

In order to access potentially useful information; Present it to our customers by performing actions such as examining, analyzing, reporting, cleaning, modeling and transforming data with innovative technology.